WhatsApp API will switch to a conversation-based pricing model

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WhatsApp API will switch to a conversation-based pricing model

Starting February 1st, 2022, WhatsApp will switch from a notification-based pricing model to a conversation-based pricing model. Instead of being charged for notifications sent, businesses will be charged per conversation, which includes all messages delivered within a 24-hour period. See How It Works below for more information.

How It Works

WhatsApp Business API conversations fall into two categories that are priced differently:

  • User-initiated, like customer care and general support inquiries.
  • Business-initiated, like post purchase notifications.

All conversations are measured in 24-hour increments, or “sessions”, that start whenever the first message from a business is delivered. The first message can be initiated by the business (business-initiated) or a business reply within 24 hours of a user message (user-initiated). A user is defined as the person or entity with whom the business is messaging.

Charges for conversations are based on the user’s phone number. Rates for business-initiated conversations and user-initiated conversations vary by market (country or region). See Rates for specific pricing information.

Free Tier Conversations

The first 1,000 conversations each month will be free, so your business can start to build experiences your customers will love before having to pay. Each WABA gets 1,000 free tier conversations. Free tier conversations can be business-initiated or user-initiated.

Free Entry Points Conversations

Conversations will not be charged when users message businesses using call-to-actions buttons on Ads that click to WhatsApp or a Facebook Page CTA. Free entry point conversations can only be user-initiated. Only the first conversation that starts from the entry point is free of charge. Subsequent conversations with the user are charged.

Standard pricing will apply for Ads that Click to WhatsApp. The conversation that initiates from the ad is free, but not the ad itself.

Examples

Click here to download examples.

Rates

All conversations are charged based on the country code of the recipient. The rates for countries and regions are listed below.

Cost per Conversation in USD

Market Business-Initiated Rate User-Initiated Rate

Argentina

$ 0.0526

$ 0.0316

Brazil

$ 0.0500

$ 0.0300

Chile

$ 0.0757

$ 0.0454

Colombia

$ 0.0100

$ 0.0060

Egypt

$ 0.1073

$ 0.0644

France

$ 0.1432

$ 0.0859

Germany

$ 0.1365

$ 0.0819

India

$ 0.0066

$ 0.0040

Indonesia

$ 0.0316

$ 0.0190

Israel

$ 0.0300

$ 0.0180

Italy

$ 0.0643

$ 0.0386

Malaysia

$ 0.0732

$ 0.0220

Mexico

$ 0.0349

$ 0.0105

Netherlands

$ 0.1485

$ 0.0891

Nigeria

$ 0.0516

$ 0.0310

Pakistan

$ 0.0473

$ 0.0142

Peru

$ 0.0598

$ 0.0179

Russia

$ 0.0663

$ 0.0398

Saudi Arabia

$ 0.0325

$ 0.0195

South Africa

$ 0.0280

$ 0.0168

Spain

$ 0.0615

$ 0.0369

Turkey

$ 0.0100

$ 0.0030

United Arab Emirates

$ 0.0316

$ 0.0190

United Kingdom

$ 0.0647

$ 0.0388

North America

$ 0.0147

$ 0.0088

Rest of Africa

$ 0.1208

$ 0.0363

Rest of Asia Pacific

$ 0.0745

$ 0.0224

Rest of Central & Eastern Europe

$ 0.0835

$ 0.0250

Rest of Latin America

$ 0.0706

$ 0.0423

Rest of Middle East

$ 0.0727

$ 0.0218

Rest of Western Europe

$ 0.1324

$ 0.0397

Other

$ 0.0483

$ 0.0145

Cost per Conversation in EUR

Market Business-Initiated Rate User-Initiated Rate

Argentina

€ 0.0436

€ 0.0261

Brazil

€ 0.0414

€ 0.0248

Chile

€ 0.0627

€ 0.0376

Colombia

€ 0.0083

€ 0.0050

Egypt

€ 0.0889

€ 0.0533

France

€ 0.1186

€ 0.0712

Germany

€ 0.1131

€ 0.0679

India

€ 0.0055

€ 0.0033

Indonesia

€ 0.0262

€ 0.0157

Israel

€ 0.0248

€ 0.0149

Italy

€ 0.0532

€ 0.0319

Malaysia

€ 0.0606

€ 0.0182

Mexico

€ 0.0289

€ 0.0087

Netherlands

€ 0.1230

€ 0.0738

Nigeria

€ 0.0428

€ 0.0257

Pakistan

€ 0.0392

€ 0.0118

Peru

€ 0.0495

€ 0.0149

Russia

€ 0.0549

€ 0.0329

Saudi Arabia

€ 0.0269

€ 0.0161

South Africa

€ 0.0232

€ 0.0139

Spain

€ 0.0509

€ 0.0305

Turkey

€ 0.0083

€ 0.0025

United Arab Emirates

€ 0.0262

€ 0.0157

United Kingdom

€ 0.0536

€ 0.0321

North America

€ 0.0122

€ 0.0073

Rest of Africa

€ 0.1001

€ 0.0300

Rest of Asia Pacific

€ 0.0617

€ 0.0185

Rest of Central & Eastern Europe

€ 0.0691

€ 0.0207

Rest of Latin America

€ 0.0584

€ 0.0351

Rest of Middle East

€ 0.0602

€ 0.0181

Rest of Western Europe

€ 0.1096

€ 0.0329

Other

€ 0.0400

€ 0.0120

Cost per Conversation in INR

Market Business-Initiated Rate User-Initiated Rate

Argentina

₹ 3.8550

₹ 2.3130

Brazil

₹ 3.6646

₹ 2.1987

Chile

₹ 5.5464

₹ 3.3279

Colombia

₹ 0.7329

₹ 0.4397

Egypt

₹ 7.8651

₹ 4.7191

France

₹ 10.4984

₹ 6.2990

Germany

₹ 10.0073

₹ 6.0044

India

₹ 0.4843

₹ 0.2906

Indonesia

₹ 2.3151

₹ 1.3890

Israel

₹ 2.1987

₹ 1.3192

Italy

₹ 4.7098

₹ 2.8259

Malaysia

₹ 5.3655

₹ 1.6096

Mexico

₹ 2.5565

₹ 0.7669

Netherlands

₹ 10.8867

₹ 6.5320

Nigeria

₹ 3.7851

₹ 2.2710

Pakistan

₹ 3.4683

₹ 1.0405

Peru

₹ 4.3839

₹ 1.3152

Russia

₹ 4.8582

₹ 2.9149

Saudi Arabia

₹ 2.3795

₹ 1.4277

South Africa

₹ 2.0554

₹ 1.2332

Spain

₹ 4.5044

₹ 2.7026

Turkey

₹ 0.7329

₹ 0.2199

United Arab Emirates

₹ 2.3165

₹ 1.3899

United Kingdom

₹ 4.7413

₹ 2.8448

North America

₹ 1.0768

₹ 0.6461

Rest of Africa

₹ 8.8572

₹ 2.6572

Rest of Asia Pacific

₹ 5.4617

₹ 1.6385

Rest of Central & Eastern Europe

₹ 6.1166

₹ 1.8350

Rest of Latin America

₹ 5.1716

₹ 3.1030

Rest of Middle East

₹ 5.3284

₹ 1.5985

Rest of Western Europe

₹ 9.7014

₹ 2.9104

Other

₹ 3.5384

₹ 1.0615

Cost per Conversation in IDR

Market Business-Initiated Rate User-Initiated Rate

Argentina

Rp 750.66

Rp 450.40

Brazil

Rp 713.58

Rp 428.15

Chile

Rp 1,080.03

Rp 648.02

Colombia

Rp 142.72

Rp 85.63

Egypt

Rp 1,531.53

Rp 918.92

France

Rp 2,044.30

Rp 1,226.58

Germany

Rp 1,948.66

Rp 1,169.20

India

Rp 94.30

Rp 56.58

Indonesia

Rp 450.80

Rp 270.48

Israel

Rp 428.15

Rp 256.89

Italy

Rp 917.10

Rp 550.26

Malaysia

Rp 1,044.79

Rp 313.44

Mexico

Rp 497.81

Rp 149.34

Netherlands

Rp 2,119.91

Rp 1,271.94

Nigeria

Rp 737.05

Rp 442.23

Pakistan

Rp 675.37

Rp 202.61

Peru

Rp 853.66

Rp 256.10

Russia

Rp 946.02

Rp 567.61

Saudi Arabia

Rp 463.34

Rp 278.01

South Africa

Rp 400.24

Rp 240.14

Spain

Rp 877.11

Rp 526.27

Turkey

Rp 142.72

Rp 42.81

United Arab Emirates

Rp 451.07

Rp 270.64

United Kingdom

Rp 923.25

Rp 553.95

North America

Rp 209.68

Rp 125.81

Rest of Africa

Rp 1,724.72

Rp 517.41

Rest of Asia Pacific

Rp 1,063.53

Rp 319.06

Rest of Central & Eastern Europe

Rp 1,191.06

Rp 357.32

Rest of Latin America

Rp 1,007.04

Rp 604.23

Rest of Middle East

Rp 1,037.58

Rp 311.27

Rest of Western Europe

Rp 1,889.11

Rp 566.73

Other

Rp 689.01

Rp 206.70

Cost per Conversation in GBP

Market Business-Initiated Rate User-Initiated Rate

Argentina

£ 0.0379

£ 0.0228

Brazil

£ 0.0361

£ 0.0216

Chile

£ 0.0546

£ 0.0327

Colombia

£ 0.0072

£ 0.0043

Egypt

£ 0.0774

£ 0.0464

France

£ 0.1033

£ 0.0620

Germany

£ 0.0985

£ 0.0591

India

£ 0.0048

£ 0.0029

Indonesia

£ 0.0228

£ 0.0137

Israel

£ 0.0216

£ 0.0130

Italy

£ 0.0463

£ 0.0278

Malaysia

£ 0.0528

£ 0.0158

Mexico

£ 0.0252

£ 0.0075

Netherlands

£ 0.1071

£ 0.0643

Nigeria

£ 0.0372

£ 0.0223

Pakistan

£ 0.0341

£ 0.0102

Peru

£ 0.0431

£ 0.0129

Russia

£ 0.0478

£ 0.0287

Saudi Arabia

£ 0.0234

£ 0.0140

South Africa

£ 0.0202

£ 0.0121

Spain

£ 0.0443

£ 0.0266

Turkey

£ 0.0072

£ 0.0022

United Arab Emirates

£ 0.0228

£ 0.0137

United Kingdom

£ 0.0467

£ 0.0280

North America

£ 0.0106

£ 0.0064

Rest of Africa

£ 0.0871

£ 0.0261

Rest of Asia Pacific

£ 0.0537

£ 0.0161

Rest of Central & Eastern Europe

£ 0.0602

£ 0.0181

Rest of Latin America

£ 0.0509

£ 0.0305

Rest of Middle East

£ 0.0524

£ 0.0157

Rest of Western Europe

£ 0.0955

£ 0.0286

Other

£ 0.0348

£ 0.0104

Cost per Conversation in AUD

Market Business-Initiated Rate User-Initiated Rate

Argentina

$ 0.0684

$ 0.0410

Brazil

$ 0.0650

$ 0.0390

Chile

$ 0.0984

$ 0.0590

Colombia

$ 0.0130

$ 0.0078

Egypt

$ 0.1395

$ 0.0837

France

$ 0.1862

$ 0.1117

Germany

$ 0.1775

$ 0.1065

India

$ 0.0086

$ 0.0052

Indonesia

$ 0.0411

$ 0.0246

Israel

$ 0.0390

$ 0.0234

Italy

$ 0.0835

$ 0.0501

Malaysia

$ 0.0951

$ 0.0285

Mexico

$ 0.0453

$ 0.0136

Netherlands

$ 0.1931

$ 0.1158

Nigeria

$ 0.0671

$ 0.0403

Pakistan

$ 0.0615

$ 0.0185

Peru

$ 0.0777

$ 0.0233

Russia

$ 0.0862

$ 0.0517

Saudi Arabia

$ 0.0422

$ 0.0253

South Africa

$ 0.0364

$ 0.0219

Spain

$ 0.0799

$ 0.0479

Turkey

$ 0.0130

$ 0.0039

United Arab Emirates

$ 0.0411

$ 0.0246

United Kingdom

$ 0.0841

$ 0.0504

North America

$ 0.0191

$ 0.0115

Rest of Africa

$ 0.1571

$ 0.0471

Rest of Asia Pacific

$ 0.0969

$ 0.0291

Rest of Central & Eastern Europe

$ 0.1085

$ 0.0325

Rest of Latin America

$ 0.0917

$ 0.0550

Rest of Middle East

$ 0.0945

$ 0.0283

Rest of Western Europe

$ 0.1720

$ 0.0516

Other

$ 0.0627

$ 0.0188

List of countries in a region

North America

Canada


United States

Rest of Africa

Algeria


Angola


Benin


Botswana


Burkina Faso


Burundi


Cameroon


Chad


Congo


Eritrea


Ethiopia


Gabon


Gambia


Ghana


Guinea-Bissau


Ivory Coast


Kenya


Lesotho


Liberia


Libya


Madagascar


Malawi


Mali


Mauritania


Morocco


Mozambique


Namibia


Niger


Rwanda


Senegal


Sierra Leone


Somalia


South Sudan


Sudan


Swaziland


Tanzania


Togo


Tunisia


Uganda


Zambia

Rest of Asia Pacific

Afghanistan


Australia


Bangladesh


Cambodia


China


Hong Kong


Japan


Laos


Mongolia


Nepal


New Zealand


Papua New Guinea


Philippines


Singapore


Sri Lanka


Taiwan


Tajikistan


Thailand


Turkmenistan


Uzbekistan


Vietnam

Rest of Central & Eastern Europe

Albania


Armenia


Azerbaijan


Belarus


Bulgaria


Croatia


Czech Republic


Georgia


Greece


Hungary


Latvia


Lithuania


Macedonia


Moldova


Poland


Romania


Serbia


Slovakia


Slovenia


Ukraine

Rest of Latin America

Bolivia


Costa Rica


Dominican Republic


Ecuador


El Salvador


Guatemala


Haiti


Honduras


Jamaica


Nicaragua


Panama


Paraguay


Puerto Rico


Uruguay


Venezuela

Rest of Middle East

Bahrain


Iraq


Jordan


Kuwait


Lebanon


Oman


Qatar


Yemen

Rest of Western Europe

Austria


Belgium


Denmark


Finland


Ireland


Norway


Portugal


Sweden


Switzerland

Other

All other countries not listed in the above regions or specifically listed in the above tables.

FAQ

A business can send free-form messages within 24 hours of the last user message in a conversation. If it’s been more than 24 hours since the last user message, a business must send a message template. Delivery of a message template opens a new conversation.

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Vanic
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Vanic

“Simplicity, patience, compassion.
These three are your greatest treasures.
Simple in actions and thoughts, you return to the source of being.
Patient with both friends and enemies,
you accord with the way things are.
Compassionate toward yourself,
you reconcile all beings in the world.”
― Lao Tzu, Tao Te Ching

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