Request a Refund

Effective Date: 3 September 2023

Welcome to ("the Website"). We value your business and strive to provide you with a seamless experience. Please take a moment to review our Refunds and Cancellation Policy.


1. Refunds for Advertisements

a. No Refunds for Completed Advertisements: We do not offer refunds once your advertisements have been launched and are in progress. The reason for this policy is that once an advertisement campaign is initiated, the work is already performed, and costs are incurred.

2. Virtual Wallet Funds

a. Virtual Wallet Transfers: When you transfer real money into your virtual wallet on, please be aware that these funds cannot be withdrawn as real money. Instead, they are exclusively available for use within the Knowasiak platform to run ad campaigns, boost posts, promote pages, groups, and other related activities.

3. Agreement to Terms

a. Legal Agreement: By transferring money into your Knowasiak wallet, you are legally agreeing to our Terms of Service and Privacy Policy. We encourage you to review these documents before making any financial transactions.

4. Refund Requests

a. Accidental Transfers: Refunds can only be requested from our customer support team when you have accidentally transferred funds into your Knowasiak wallet and have not utilized these funds for any purpose, such as running advertising campaigns or boosting posts, pages, or groups.

5. No Refunds for Utilized Funds

a. Refunds for Accidental Transfers: If you have transferred funds accidentally but have already used those funds for creating ad campaigns or boosting posts, pages, groups, or any other platform features, we will not be able to process a refund.

6. Contact Us

a. Support: If you have any questions or concerns regarding our Refunds and Cancellation Policy, please do not hesitate to reach out to our support team at

We appreciate your understanding of our policy, which is designed to ensure fairness and transparency in our business practices. is committed to providing you with a valuable and rewarding experience on our platform.