About the role#

Supabase is hiring Developer Support Engineers.

Responsibilities#

• Providing initial responses to all support cases.
• Triaging support cases. Including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
• Monitoring GitHub issues, discussions, twitter, email, and other feedback channels.
• Creating test cases and improving test coverage, if you have experience with testing.

For the right candidate, additional responsibilities may include:

• Establishing a workflow to reduce ‘time to response’ and ‘time to fix’ that can scale to multiple team members.
• Identifying where internal tooling might be developed or obtained to improve support efficiency.
• Establishing key support metrics and identifying how best to measure them.
• Working with the Founders to construct and execute on a hiring plan to grow the support team.

Requirements#

• 1+ year tech experience.
• Familiar with popular JavaScript frameworks (React, Vue, Svelte) and Node.js.
• Experience working with GitHub source code management, and CI/CD tools.

Nice to have#

• Experience writing tests
• Familiar with Postgres and Golang is a plus.

Timezones#

• We’re looking for global coverage, in particular the US, European and APAC timezone.

Four day work week#

This role is optionally a four-day workweek if you are interested in working from Friday to Monday. We can also discuss a shorter (pro-rated) week.
In particular we would like to hire people who would be willing to work on weekends (or at least one of the days (Saturday or Sunday).

About Supabase#

Supabase is an open source Firebase alternative. We’re backed by Y Combinator, Mozilla, Coatue, and a bunch of amazing developers.

Supabase is a platform which makes it incredibly easy to build and scale your projects.

About the team#

• 100% remote. Work anywhere in the world. No location-based adjustment to your salary.
• Autonomous work. We work collaboratively on projects, but you set your own pace.
• We’re a startup. It’s unstructured.
• Collectively founded more than a dozen venture-backed companies.
• More than 10 different nationalities.
• We deeply believe in the efficacy of collaborative open source. We support existing communities and tools, rather than building “yet another xx”.
• We “dogfood” everything. If you use it in your project, we use it in Supabase.

Apply#

Apply for this role using our online form.

Process#

• We hire in batches, but accept applications on a rolling basis, so now is always a good time to apply 🙂
• The entire process is fully remote and all communication will happen over email or via video chat.
• Once you’ve submitted your application, the team will review your submission, and may reach out for a short screening interview over video call.
• If you pass the screen you will be invited to up to four follow up interviews. The calls:
  • usually take between 20-45 minutes each depending on the interviewer
  • are all 1:1
  • will be with both founders, a member of either the growth or engineering team (depending on the role), and usually one other person from your immediate team or function.
• Once the interviews are over, the team will meet to discuss several roles and candidates and may:
  • ask one or two follow-up questions over email or a quick call
  • go directly to making an offer

All roles#